Privacy policy
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Privacy Policy
Hugsy (Pty) Ltd
Last updated: 2026/02/18
Hugsy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following personal information:
Personal Details
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Full name
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Email address
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Phone number
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Billing and shipping address
Payment Information
Payments are securely processed via Yoco. We do not store your full card details.
Technical Information
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IP address
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Browser type
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Device information
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Cookies and usage data
2. How We Use Your Information
We collect and process your information to:
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Process and deliver your orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Send marketing communications (only if you opt in)
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Comply with legal and regulatory obligations
3. Sharing of Information
We only share your information when necessary, including with:
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Aramex (for order delivery)
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Yoco (for secure payment processing)
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Shopify (to operate our online store)
We do not sell, rent, or trade your personal information to third parties.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
However, no online transmission is 100% secure, and we encourage customers to use secure networks when shopping online.
5. Your Rights Under POPIA
You have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your personal data
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Object to direct marketing
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Withdraw consent at any time
To exercise these rights, please contact us at:
6. Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and improve functionality. You can disable cookies in your browser settings if preferred.
7. Marketing Communications
If you subscribe to our mailing list, you may receive promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
8. Retention of Information
We retain personal information only as long as necessary to:
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Fulfil the purposes outlined in this policy
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Comply with legal requirements
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Resolve disputes
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: