Terms of service
Hugsy (Pty) Ltd
Last updated: 2026/02/18
Welcome to Hugsy. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.
1. General Information
This website is operated by Hugsy (Pty) Ltd (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to ToastyToes.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service and our related policies, including our Privacy Policy and Returns Policy.
If you do not agree to these terms, you may not use our website.
2. Online Store Terms
By using this site, you confirm that:
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You are at least 18 years old or have parental consent
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You will not use our products for any unlawful purpose
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You will not violate any applicable South African laws
We reserve the right to refuse service to anyone for lawful reasons at any time.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. However:
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Colours may vary slightly due to screen settings
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We reserve the right to correct errors or inaccuracies
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Prices may change without notice
ToastyToes is designed for comfort purposes only and is not a medical device.
4. Orders & Payments
All payments are securely processed through Yoco, accepting:
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Major credit and debit cards
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Apple Pay
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Google Pay
We reserve the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
5. Shipping & Delivery
We ship nationwide within South Africa using Aramex.
Delivery times are estimates and may vary due to external factors beyond our control.
Risk of loss and ownership transfers to the customer once the order has been delivered.
6. Returns & Refunds
Our returns are governed by our 30-Day Money-Back Guarantee and in accordance with the Consumer Protection Act.
Please refer to our Returns & Refund Policy for full details.
7. Limitation of Liability
Hugsy shall not be liable for:
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Indirect or consequential damages
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Misuse of the product
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Failure to follow care or safety instructions
Our liability shall not exceed the amount paid for the product.
Nothing in these terms excludes rights granted under the South African Consumer Protection Act.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and branding, is the property of ToastyToes and may not be reproduced without written permission.
9. Privacy
Your use of our website is also governed by our Privacy Policy, in accordance with POPIA.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to this page.
11. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
12. Contact Information
For questions regarding these Terms of Service, please contact: